Refund policy

Online Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns within 30 days of your purchase.

Returns Guidelines:

  1. Timeframe: Returns are accepted within 30 days from the date of purchase.

  2. Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags attached.

  3. Return Shipping: Enjoy free return shipping on us. We'll provide you with a prepaid return label to make the return process convenient and straightforward.

  4. No Restocking Fee: We believe in transparency and fairness. There are no restocking fees when you return an item.

How to Initiate a Return:

  1. Log in to your account on our website.
  2. Go to the 'Order History' section and select the order containing the item(s) you wish to return.
  3. Follow the instructions to initiate the return process and generate a prepaid return label.
  4. Pack the items securely, attach the label, and drop off the package at the designated shipping carrier.

Refund Process:

  • Once we receive your return and inspect the items, we will process your refund. Refunds will be issued to the original method of payment.

Exchanges:

  • Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Contact Us:

  • If you have any questions or need assistance with the return process, feel free to contact our customer service team at support@trendyfee.com